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After the death of a loved one, you have a lot to do. You must notify family, friends and colleagues and at the same time you must start arranging the funeral. While making all of these decisions, notify your loved one’s account holders of the death to ensure no fraudulent activity appears on the account.
Go to these sections:
- How to close a deceased loved one’s Wells Fargo account
- How to close your own Wells Fargo account
If you found a Wells Fargo debit or credit card in your loved one’s wallet, you must notify the company of the death. Here are the steps for closing a Wells Fargo account when your loved one passes away.
Tip: The other aspects of managing a loved one’s unfinished business can be overwhelming without a way to organize the process. We have a post-loss checklist to help you ensure your loved one’s family, inheritance and other matters are taken care of.
How to Close a Deceased Loved One’s Wells Fargo Account
As part of your executive duties, you must ensure that all accounts are settled before distributing assets to beneficiaries. This process depends on many factors, including the state of residence of the deceased.
These are some general steps to closing a Wells Fargo account, but it’s important to realize that every situation is different.
Step 1: Notify Wells Fargo of the death of your loved one
To reduce the possibility of fraudulent activity on your loved one’s account, notify Wells Fargo of the death of your loved one. Depending on the situation, the customer service representative may keep your loved one’s entire bill or card.
You may be instructed to cut out your loved one’s cards. For more information about this process, read our article Canceling credit cards after a death: step by step.
Step 2: Locate the will or trust
If there is a will or trust, you may want to consult a probate attorney to follow the terms of the documents. If there is no will or trust, it may be necessary to go to court to have an estate agent appointed.
Step 3: Discuss the situation with the estate attorney
Depending on the size and complexity of the estate, you may need the assistance of an estate attorney. They will review the will or trust and inform you of the next steps to take.
Step 4: Determine your role
Determine based on your loved one’s estate documents and the advice of the probate attorney whose legal duty it is to follow the terms of the will or trust.
Step 5: Gather the necessary documents
It is challenging to make a complete list of all the necessary documents to collect before making an appointment with the Wells Fargo representative. It depends on the type of account and the country of residence of the deceased.
In general, these are the documents you may need for three different types of accounts:
- Individual account
You will need the full name and social security number of the deceased and a death certificate. You may also need a court-issued document appointing an executor/administrator of the estate, or a small affidavit in accordance with state law.
- Jointly-held accounts or accounts with named beneficiaries
You will need the full name and social security number of the deceased and a death certificate. You can also request the identification of the joint account holder(s).
- Trust accounts
Here too you will need the full name and social security number of the deceased and a death certificate. You will also need the certificate of trust that lists a trustee successor.
Step 6: Go to a Wells Fargo branch near you.
You may want to make an appointment with someone from your local office and confirm which documents to bring. Bring the necessary documents to a Wells Fargo branch to discuss closing your loved one’s account.
If you are unable to attend a Wells Fargo branch, you may complete account closure by sending a notarized instruction letter to the following address:
Wells Fargo Exception Payments
Attention: Asset processing
Plantageweg 7711, first floor
Roanoke, VA 24019
How to Close Your Own Wells Fargo Account
Maybe you have your own account that you no longer need. Here are the steps to close your Wells Fargo account.
Step 1: Notify companies and organizations with access to your account
Does your gym membership automatically go out of your bank account every month? Does your employer pay you with an electronic deposit into your account at the end of each pay period? Avoid interruptions in your life by ensuring that these institutions have a new account to deposit or withdraw money from.
Step 2: Make sure all the transactions have gone through
Have you written a check for Girl Scout cookies that haven’t been debited yet? You may have scheduled a bill payment later this month with the account you want to close.
Make sure all trades are executed before closing your Wells Fargo account.
Step 3: Make sure your account has a zero or positive balance
Only accounts with a zero or positive balance can be closed. Please note that Wells Fargo will continue to charge a service fee until the account is officially closed.
Step 4: Notify Wells Fargo of your intention to close your account
You can complete this notification process in three ways.
First, you can visit your local branch and speak with an account representative who will help you close your account.
The second option is to handle the process over the phone. Call 800-869-3557.
Finally, you can also complete this form and send it to the following address:
Wells Fargo Bank
AFTER Payments excluding MAC account closings N9160-01X
AFTER. Box 9102
Minneapolis, MN 55480-9102
The form must be notarized.
There Are a Lot of Little Things To Do When a Loved One Dies
There are many checklists and guides on what to do when a loved one passes away. While we’re sure you’ll remember to notify your loved one’s bank and mortgage company, there are also small tasks to do.
For example, your loved one may have some money in an electronic payment account. Check your computer’s password manager to learn about the accounts they may have used online.
You can also decide what to do with your loved one’s social media accounts. Taking care of one’s digital life is a new phenomenon that should be carefully considered before taking drastic measures.
Trust the largest end-of-life platform on the web when you remove these items from your list and make those tough decisions. We are here to help!